rcore Advanced Reports

rcore Advanced Reports - Professional Ticket & Admin Support System for FiveM

Transform your server's admin support into a professional operation with rcore Advanced Reports — the most advanced ticket management system available for FiveM. This powerful resource turns chaotic player reports into organized, efficient workflows with HTML transcripts, interactive timelines, automatic screenshots, and comprehensive statistics tracking. Built for serious servers that demand professional support tools.

Why Your Server Needs This

Managing player reports with basic chat commands or Discord tickets creates chaos, delays response times, and frustrates both players and staff. rcore Advanced Reports solves this completely by providing an in-game support system that captures context, organizes communications, and gives admins every tool they need to resolve issues quickly and professionally.

Core Features

• Simple Player Reporting - Players create tickets with a single command: /report. Clean, intuitive interface guides them through describing their issue without complicated forms or external websites.
• HTML Transcript Generation - Every ticket automatically generates a complete HTML transcript of the entire conversation. Perfect for documenting ban reasons, reviewing staff actions, or maintaining compliance records.
• Interactive Timeline - Visual timeline displays all actions taken on a ticket: who responded, when admin claimed it, resolution time, and message history. Makes ticket review instant instead of scrolling through logs.
• Automatic Screenshot Capture - When a player creates a report, the system automatically captures a screenshot of their surroundings with player IDs overlaid on nearby characters. Eliminates he said, she said situations with visual evidence.
• Clickable Screenshot Elements - Admin can click on players in the screenshot to interact with them, copy Discord IDs instantly, teleport to location, or take moderation actions. Context-aware tools appear based on what you click.
• Online/Offline Staff Toggle - Staff can mark themselves as active or busy. Only online admins receive new ticket notifications, preventing spam when you're off duty or handling other tasks.
• Per-Admin Chat Colors - Each staff member gets a unique chat color in tickets. Players instantly recognize who they're talking to, and admins can quickly distinguish responses in active tickets.
• Visual Notification System - Ticket icons in the sidebar turn green when new messages arrive. Admins never miss player responses, reducing frustration and improving resolution times.
• Hidden Admin Messages - Staff can send messages visible only to other admins. Perfect for coordinating responses, discussing actions, or noting details without the reporter seeing.
• Discord Integration - Copy Discord IDs from screenshots with one click. Useful for cross-referencing ban appeals, checking player history, or contacting users outside game.

Perfect For

• High-population roleplay servers handling 50+ reports daily
• Communities needing professional documentation for ban appeals
• Servers with large staff teams requiring coordination tools
• Admins who want visual evidence instead of text-only reports
• Organizations needing performance metrics and accountability tracking

Advanced Statistics & Management

• Complete Ticket History - Access every ticket ever created with search and filter capabilities. Review past decisions, check for repeat offenders, or audit staff actions.
• Performance Tracking - See which admin resolved each ticket, how long resolution took, and which staff members are most active. Identify top performers and those needing support.
• Activity Reports - Detailed stats show tickets handled per admin, average resolution time, busiest times of day, and common report categories. Make data-driven staffing decisions.
• Quality Control - Superadmins can review closed tickets to ensure quality responses, proper procedures, and consistent enforcement of server rules.
• Export Capabilities - Export ticket transcripts, statistics, or specific cases for external review, documentation, or ban appeal processes.

Staff Workflow

1. Player submits /report describing their issue
2. System captures screenshot with player IDs automatically
3. Ticket appears in online admin's sidebar with notification
4. Admin claims ticket (prevents multiple staff responding to same issue)
5. Conversation happens in-game with color-coded messages
6. Admin uses screenshot tools to identify involved players
7. Actions taken are logged in timeline automatically
8. Admin marks ticket resolved with resolution category
9. HTML transcript generated and archived for future reference

Screenshot Intelligence

The automatic screenshot isn't just an image — it's an interactive tool. Player IDs are overlaid on characters, making identification instant. Click on a player to reveal options: view profile, copy Discord ID, spectate, teleport, kick, ban, or note details. Right-click areas to mark locations or capture coordinates. This turns screenshots from evidence into actionable intelligence.

Admin Sidebar Features

• Ticket Queue - All open tickets displayed with priority indicators
• Claim System - Click to claim a ticket and prevent duplicate responses
• Green Light Notifications - Icons glow when players respond
• Quick Actions - Close, transfer, or escalate tickets with one click
• Filter Options - Show only your tickets, unclaimed tickets, or all active
• Search Function - Find specific tickets by player name, keyword, or date

Framework Compatibility

• ✅ ESX - Full integration with ESX permissions and player data
• ✅ QBCore - Native QBCore support with job-based permissions
• ✅ Standalone - Works independently without framework requirement

Configuration Options

• Define which jobs/groups have admin access to tickets
• Set permission levels (Helper, Moderator, Admin, Superadmin)
• Customize chat colors per admin rank or individual
• Configure automatic ticket closure after inactivity period
• Set up resolution categories for statistical tracking
• Enable/disable screenshot capture based on privacy policies
• Customize UI positioning, colors, and notification sounds

Performance & Optimization

• Minimal Impact - 0.01-0.02ms idle, 0.03-0.05ms active
• Efficient Database - Smart caching reduces database queries
• Scalable - Handles hundreds of tickets without performance degradation
• Reliable - Built by rcore, known for professional-grade FiveM resources

Installation & Setup

1. Download and extract to your resources folder
2. Import SQL file to create database tables
3. Configure framework type (ESX/QBCore/Standalone)
4. Set admin permissions in config.lua
5. Customize chat colors and UI preferences
6. Configure Discord webhook (optional) for external logging
7. Start resource and test with /report command

Use Cases

• Rule Violations - Players report RDM, VDM, or fail RP with visual evidence
• Technical Issues - Bugs, glitches, or stuck players get quick admin assistance
• Harassment Reports - Document toxic behavior with conversation transcripts
• Property Disputes - Screenshot locations and resolve ownership conflicts
• Missing Items - Track item loss claims with timeline documentation
• Staff Coordination - Multiple admins collaborate on complex situations

What You Get

• Complete rcore Advanced Reports system
• In-game ticket management with /report command
• Automatic screenshot capture with player ID overlay
• Interactive screenshot tools for admin actions
• HTML transcript generation for all tickets
• Visual timeline of ticket activity
• Admin sidebar with notification system
• Per-admin chat colors
• Hidden admin communication channels
• Comprehensive statistics dashboard
• Ticket history archive with search
• Discord integration tools
• Lifetime updates from rcore
• Installation guide and configuration documentation

Elevate your server's support quality with rcore Advanced Reports — professional tools for professional servers.

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