Dispatch System

Dispatch System - Professional CAD/MDT for Emergency Services

Elevate your server's emergency services roleplay with a professional-grade Computer-Aided Dispatch (CAD) and Mobile Data Terminal (MDT) system designed specifically for FiveM law enforcement, fire, and EMS departments. This comprehensive dispatch system transforms how your emergency services operate, providing the realistic tools and workflows that real-world first responders use daily. Whether you're running a serious police roleplay server, an active fire department, or coordinated EMS operations, this dispatch system delivers the depth and functionality that separates professional emergency services from basic cop scripts.

Built to handle the complex needs of multi-department coordination, this system provides dedicated interfaces for dispatchers, patrol officers, fire crews, paramedics, and civilian players. Dispatchers manage incoming 911 calls from a centralized command center, assign units to incidents, track unit locations and availability, and coordinate multi-agency responses. Field units access mobile data terminals with real-time incident information, suspect databases, vehicle registration lookups, warrant systems, and unit-to-unit communication tools. The integration creates a living, breathing emergency services ecosystem that mirrors real-world public safety operations.

What's Included

The Dispatch System arrives as a complete emergency services management platform with separate panels optimized for each role in the public safety system. The dispatcher panel serves as the nerve center, displaying an interactive map with real-time unit locations, an incident queue showing active and pending calls, unit status boards tracking availability, and communication interfaces for directing units. Dispatchers create incidents manually or receive automated 911 calls from civilians, then assign appropriate units based on incident type, severity, and proximity.

Police MDT provides officers with in-field access to critical information and tools. Officers query license plates to check vehicle registration and owner information, search suspect names in the criminal database to view arrest records and active warrants, create incident reports documenting investigations, issue citations and arrest warrants through the system, and mark themselves available, busy, or en route through status updates. The mobile interface is designed for quick access during active situations without sacrificing functionality for depth.

Fire and EMS panels provide department-specific tools tailored to their operational needs. Fire units access building information, hazmat data, and hydrant locations. EMS crews view patient information, hospital availability, and medical protocols. Both departments integrate with the same dispatch queue as police, enabling coordinated responses to multi-agency incidents like traffic accidents requiring fire extrication, police traffic control, and EMS patient care.

The civilian panel allows regular players to interact with emergency services realistically. Players file 911 calls that appear in dispatch with automatic location data, create non-emergency reports that queue for follow-up, check the status of previous reports, and receive notifications when units are assigned to their incidents. This civilian integration creates organic roleplay scenarios where emergency calls originate from actual player needs rather than scripted events.

Key Features

• Multi-Department Support - Separate optimized interfaces for dispatch, police, fire, EMS, and civilian roles
• Real-Time Unit Tracking - Live map displays showing all active units with GPS positioning and status indicators
• 911 Call System - Civilians file emergency calls that queue in dispatch with automatic location and caller information
• Incident Management - Create, assign, update, and close incidents with full logging and reporting
• Unit Status System - Officers mark themselves available, busy, en route, on scene, or out of service
• License Plate Lookup - Query vehicle registrations to identify owners, check for stolen status, and view violations
• Criminal Database - Search suspects by name to view criminal history, active warrants, and identifying information
• Warrant System - Issue and track arrest warrants with automated notifications when wanted individuals are stopped
• Incident Reporting - Officers create detailed reports documenting investigations, arrests, and incidents
• Citation System - Issue traffic citations and criminal citations with fine amounts and court date scheduling
• Multi-Agency Coordination - Assign police, fire, and EMS to the same incident for coordinated response
• Priority Levels - Incidents categorized by priority (routine, urgent, emergency) for proper resource allocation
• Unit Call Signs - Customizable unit identifiers (1-Adam-12, Engine 51, Medic 8) for realistic radio communication
• Dispatch Notes - Add notes and updates to incidents as situations develop and new information arrives
• Hospital Status - EMS can check hospital capacity and divert patients to available facilities
• Building Information - Fire units access pre-plans, floor layouts, and hazard data for common structures
• Communication Logs - Track all dispatch communications, unit activities, and system actions for accountability
• Permission System - Role-based access controls ensure civilians can't access law enforcement databases
• Performance Optimized - Efficient database queries and minimal UI impact keep servers running smoothly

Perfect For

• Serious law enforcement roleplay servers requiring professional police tools
• Multi-department emergency services communities with active police, fire, and EMS
• Whitelist servers where coordinated emergency response is expected
• Communities upgrading from basic cop scripts to realistic public safety systems
• Servers with dedicated dispatch personnel who coordinate emergency responses
• Roleplay communities that value realistic procedures and documentation
• Large servers with multiple concurrent emergency incidents requiring prioritization

Technical Details

• Framework Compatibility: ESX, QBCore, and custom frameworks (adaptable architecture)
• Database: MySQL/MariaDB with optimized tables for incidents, reports, warrants, and citations
• Performance: Minimal idle impact, efficient UI rendering for dispatch panels
• Architecture: Web-based interface (accessible in-game via NUI or external browser for dispatch centers)
• Integration: Hooks for job scripts, phone systems, and notification frameworks
• Customization: Configurable incident types, priorities, unit types, and department structures

Installation

1. Import the provided SQL file to create dispatch database tables (incidents, warrants, reports, units)
2. Extract the dispatch system resource to your server resources folder
3. Configure config.lua with your framework type (ESX, QBCore, or custom)
4. Set up department structures (police divisions, fire stations, EMS bases) in configuration
5. Define incident types and response codes matching your server's emergency services
6. Configure permissions and access levels for different job roles
7. Add 'ensure dispatch-system' to server.cfg and restart server
8. Train dispatch and emergency services personnel on system usage

Dispatcher Operations

The dispatcher role becomes the central coordinator for all emergency services activity on your server. When a 911 call comes in from a civilian, it appears instantly in the dispatch queue with caller information, location coordinates, reported incident type, and priority level. The dispatcher reviews incoming calls, asks follow-up questions through the system's communication interface, and determines appropriate response based on the situation.

Once an incident is assessed, the dispatcher assigns units from the availability board. The system shows which officers are available, which are already on calls, and each unit's current location on the map. For a traffic accident, the dispatcher might assign two police units for traffic control, one fire engine for potential hazards, and two EMS units for patient care - all coordinated through a single incident record. As units respond, they update their status (en route, on scene, transporting, available), allowing the dispatcher to track response progress and allocate resources efficiently.

The map interface provides real-time situational awareness. Unit icons show current positions with color-coding for different departments (blue for police, red for fire, green for EMS). Incident markers display active call locations, allowing dispatchers to identify which units are closest to new emergencies. During major incidents, the map view helps coordinate perimeter setups, staging areas, and resource positioning. The system updates in real-time as units move, ensuring dispatchers always have current information for decision-making.

Police MDT Functionality

Officers access their Mobile Data Terminal from patrol vehicles or police stations, opening a comprehensive law enforcement tool suite. The license plate lookup system integrates with vehicle registration databases - run a plate to see owner information, vehicle description, registration status, and any flags (stolen, wanted driver, expired registration). This information guides traffic stops and investigations, with officers knowing whether they're approaching a routine traffic violation or a wanted felon's vehicle.

The criminal database allows name-based searches that return full criminal histories. Query a suspect's name to view past arrests, convictions, active warrants, known associates, and identifying characteristics. This information helps officers recognize repeat offenders, understand criminal patterns, and make informed decisions about detention and charges. Officers can add notes to suspect profiles, creating institutional knowledge that persists across shifts and helps future investigations.

Warrant issuance creates formal arrest warrants that appear when officers run names or plates. A detective investigating a case can issue a warrant for a suspect, which immediately appears system-wide. When patrol officers later encounter that individual during routine stops, the system alerts them to the active warrant, creating organic arrest scenarios. Warrant entries include the issuing officer, charges, bail amounts, and case numbers for proper documentation.

Incident Reporting and Documentation

Every police interaction can generate a formal incident report through the MDT system. Officers document traffic stops, arrests, investigations, and disturbances in standardized report formats. Reports include incident type, location, date and time, involved parties (suspects, victims, witnesses), narrative descriptions of events, charges filed, property seized, and evidence collected. This documentation creates accountability and enables detective follow-up on complex cases.

Report searching allows supervisors and detectives to query past incidents by location, suspect name, incident type, or date range. Investigating a string of robberies? Search robbery reports in a specific area to identify patterns and potential suspects. Looking for an individual's criminal history? Pull all reports where they appear as a suspect. The searchable database turns individual incidents into actionable intelligence.

Citation systems work similarly - officers issue traffic or criminal citations through the MDT with violation type, fine amount, and court appearance requirements. Citations automatically appear in the suspect's record and can trigger unpaid fine warrants if not resolved. This creates consequences for violations and enables traffic enforcement roleplay beyond simple verbal warnings.

What Makes This System Stand Out

Many dispatch systems for FiveM focus exclusively on police operations, treating fire and EMS as afterthoughts. This system provides genuinely useful tools for all emergency services, recognizing that realistic public safety requires coordination between departments. Fire crews access building data that matters for their operations. EMS units track hospital capacity to make patient destination decisions. Dispatchers manage all three services through a unified interface that facilitates multi-agency coordination.

The system's architecture prioritizes usability during active situations. Information is presented clearly without excessive clicking or menu navigation. Critical functions (running plates, searching suspects, updating status) are accessible within two clicks from the main interface. The design recognizes that officers need quick access to information during pursuits and confrontations - complex, nested menus don't work when seconds matter. This user-centered design makes the system practical for actual emergency services roleplay rather than just impressive to demonstrate.

Performance optimization ensures the system works even during peak server activity with dozens of concurrent incidents. Database queries are optimized to return results instantly, the map interface updates efficiently without constant full refreshes, and UI rendering minimizes client-side performance impact. Servers report that even with 100+ online players and 20+ active emergency services units, the dispatch system maintains responsive performance without lag or delays.

Advanced Configuration Options

Server administrators can customize nearly every aspect of the dispatch system to match their server's operational structure. Define custom incident types beyond the defaults - create specialized codes for your server's unique scenarios like illegal racing, gang warfare, or server-specific crimes. Configure priority levels and automatic unit recommendations, so certain incident types automatically suggest appropriate responses (robbery = 2 units code 3, wellness check = 1 unit code 2).

Department structures are fully configurable. Set up multiple police divisions (patrol, traffic, detectives, SWAT) with different permissions and capabilities. Create fire station zones with automatic closest-unit assignment for fire calls. Define EMS regions with hospital assignments and ambulance territories. The flexibility allows the system to scale from small servers with basic police departments to large communities with complex multi-agency emergency services.

Permission systems ensure role-appropriate access. Civilians can only file calls and check their own reports. Officers access police databases but can't modify dispatcher settings. Dispatchers manage incidents and assignments but can't delete reports or warrants. Supervisors and administrators have full access including system configuration and oversight tools. This tiered access creates realistic information security while giving each role the tools they need.

Integration with Existing Scripts

The dispatch system integrates with popular FiveM frameworks and job systems through standard hooks and APIs. When officers make arrests through your server's police script, those arrests can automatically create incident reports in the dispatch system. Phone scripts can trigger 911 calls that appear in dispatch. Wanted level systems can create automatic warrants. The modular design allows integration without requiring complete replacement of existing systems.

Vehicle scripts can query the dispatch system for plate information, enabling traffic stop procedures that check registration through your existing police scripts. Jail systems can receive booking information from dispatch arrest warrants. Court systems can import citation data for traffic court proceedings. These integrations create a connected ecosystem where emergency services tools work together rather than operating in isolation.

Video Preview

https://www.youtube.com/watch?v=tOo7gBlEw7A

Training and Support

Implementing a professional dispatch system requires training emergency services personnel on proper usage. The system includes documentation covering standard operating procedures, common workflows (responding to calls, running plates, filing reports), and troubleshooting guides for typical issues. Video demonstrations show dispatchers how to manage multiple concurrent incidents, officers how to navigate the MDT efficiently, and administrators how to configure departments and permissions.

Server owners often create department-specific standard operating procedures (SOPs) that incorporate the dispatch system into their emergency services operations. These SOPs might require officers to run plates before approaching vehicles, mandate incident reports for all arrests, or establish protocols for multi-agency incident coordination. The dispatch system provides the tools to enforce these procedures through logging and accountability features.

Community support varies by the system's distribution platform, but most dispatch systems include access to developer support channels, user communities where server owners share configurations, and regular updates that add features and maintain compatibility with framework updates. The investment in a comprehensive dispatch system pays dividends in enhanced emergency services roleplay quality and player satisfaction among those who take public safety roles seriously.

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